Welcome to the CAIR2 Account Update Page!
- Update information about their CAIR2 Org/Site account
- Add new Org/Site Users, update existing Org/Site User info, or modify existing Org/Site User roles. See CAIR2 User Roles.
Please note that each Update may take up to 5 working days to process and during this period, your Org/Site will be prevented from submitting additional Updates.Prior to submitting an update, please be sure to:
- Set aside sufficient time (15-30 min) to complete the update without interruption as page changes will not be saved until the update is submitted.
- When adding clinical staff who prescribe vaccines (staff with ‘Ordering Authority’), be prepared to enter their full names, their National Provider Identifier (NPI), and their CA Medical License numbers.
Note: If your Org/Site is sending data to CAIR2 electronically (from an EHR system), the most useful user role for your practice is the ‘DX QA’ user role which allows a staff member to login to CAIR2 and monitor data exchange transactions as well as to run various aggregate patients reports for your practice. Another significant advantage of this user role compared to others is that no formal training is required (see CAIR2 User Roles) so that ‘DX QA’ users get access to CAIR2 as soon as their account is approved by CAIR2 staff.
If you have trouble signing on, contact the CAIR Help Desk at: 1-800-578-7889 or by Email: CAIRHelpDesk@cdph.ca.gov
*NOTE: Facilities participating in Data Exchange with CAIR should update their info in the Gateway Portal.